What you ask about most frequently

Yes, you can request changes or cancellations, but because each item is personalized and begins processing quickly, changes must be made as soon as possible. Please contact us right away via our support email support@santaclauswrites.com and we will do our best to accommodate your request. If the item has already been mailed or finalized, cancellation may not be possible.

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No. Every personalized Santa letter is sent directly from Santa Claus, and the purchaser’s name is not included on the letter or envelope.

To guarantee Christmas delivery of your personalized Santa letter or package, please place your order by December 12th for standard U.S. shipping. Delivery dates for rush shipping and select Santa letter packages may vary. Be sure to check the product page for full details.

Each letter package is custom printed and hand packed.

If you order before Thanksgiving your letter package will ship out the week before Thanksgiving.

If you order after Thanksgiving please allow 3 business days for orders to be processed and shipped.

You'll get a email confirmation once your order is on the way from the North Pole! 📦

We highly recommend upgrading your shipping to one of the several trackable methods as it gets closer to Christmas as USPS First Class Mail is NOT trackable or reliable as we get closer to the big day...Santa's arrival!

There’s no limit. We believe every child deserves the magic of a personalized postcard from Santa Claus, so you can order as many postcards as you’d like.

There’s no limit. We believe every child deserves the magic of a personalized Santa letter, so you can order as many Santa letters as you’d like.

All of our letters and packages will be postmarked from our address:

1 Candy Cane Lane
PO BOX 1000
North Pole, AK 27540

We understand how important timing is for Santa’s surprise. If a letter fails to arrive by Christmas due to shipping delays or other issues, please contact our customer service team right away. We will verify tracking, check with the carrier, and arrange a suitable solution such as a replacement or digital version so the Christmas magic is not lost.

Absolutely. We take your family’s privacy seriously. All personalization details you enter such as your child’s name, favorite activities or behaviors are stored securely, used only to craft your custom letter, and are never shared or sold. Santa’s elves work behind the scenes safely to keep the magic intact.

Currently our service focuses on addresses within the United States to ensure reliable delivery before Christmas.

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We accept major credit cards including Visa, MasterCard, American Express and Discover. We also support payment via PayPal. All transactions are encrypted to protect your privacy and give you peace of mind as you bring Christmas magic to your child.

You can write to Santa directly through our Email Santa page. Fill out the form with your child’s name and message. You can also request a free postcard from the North Pole. Santa’s helpers will send a real postcard in the mail, postmarked from the North Pole, to add extra Christmas joy to your mailbox. Quantities are limited, so it’s best to send your message early in the season. It’s a fun and free way for kids to share their Christmas wishes with Santa and the elves.

When you schedule a Call From Santa, you provide your child’s name and a few personal details so Santa can make the call feel truly special. At the chosen time, your child will receive a real phone call from Santa Claus himself. Each call includes a warm greeting, mentions of good behavior and accomplishments, and plenty of North Pole cheer. It’s a magical way to bring Santa’s voice to life before Christmas.

All Santa Postcards are mailed the next business day using USPS First-Class Mail. Delivery times vary depending on USPS holiday volume but usually take between 2 and 10 business days. To make sure it arrives before Christmas, we recommend placing your order by early December.

Each Santa Letter Package includes its own special surprises.

• The Magic Letter Package includes a personalized letter from Santa stuffed in a big red envelope.
• The Deluxe Letter Package adds festive extras like a Nice List certificate, letter from Mrs. Claus, stickers, and Christmas game board.
• The Ultra Deluxe Letter Package includes everything in the Deluxe plus a ton of Christmas keepsakes kids will adore.
• The new for 2025 Christmas Eve Package includes everything you need to help your child or grandchild get ready for Santa’s arrival.Every letter package also includes five free bonus items, including a Call from Santa, a delightful treat straight from the North Pole.

Yes. You can easily send Santa letters to friends and family at different addresses. Complete the short form for your first letter package, add it to your cart, and then repeat for as many others as you would like. It’s a wonderful option for grandparents who want to surprise multiple grandchildren in different homes.

Absolutely. You can personalize multiple Santa letters or postcards for each child in your family. Every one is customized with its own North Pole details to make each child feel special, remembered, and part of the Christmas magic.

All Santa letters ordered before Thanksgiving are mailed right after Thanksgiving and usually arrive within 2 to 7 days, depending on the shipping method chosen at checkout. Orders placed after Thanksgiving ship the next business day. Delivery times vary based on USPS and UPS holiday volume, but most letters arrive within 2 to 5 days. To ensure delivery before Christmas, it’s best to order by early December.

You can order a custom letter straight from Santa by visiting our Personalized Letters from Santa page. Choose your letter package, personalize it with your child’s or grandchild’s name and details, and Santa will send it directly from the North Pole. Every envelope is sealed, stamped, and filled with Christmas magic.